Privacy Policy
TideLock Fencing ([ABN]) ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how we use it, and the choices you have.
This policy applies to our website at [WEBSITE URL] and to the services we provide.
What information we collect
We only collect information that we need in order to quote on and deliver fencing work. This includes:
Information you give us directly
Your name, email address, and phone number
The address of the property where work is proposed
Details about your project — fence type, measurements, site conditions, timeframes, and any photos or plans you send us
Any other information you choose to include in an enquiry, quote request, email, phone call, or message
Information collected automatically
When you visit our website, some technical information is collected automatically, including your IP address, browser type and version, device type, the pages you visit, how long you spend on them, and the website you arrived from. This is standard analytics data and is not used to identify you personally.
We do not collect sensitive information such as health records, financial account details, or government identifiers.
How we use your information
We use the information we collect to:
Prepare and send you a quote
Contact you about your enquiry or an active job
Schedule site visits, measurements, and installation
Order materials and coordinate with suppliers or subcontractors where required for your job
Issue invoices and manage payments
Respond to warranty questions or follow-up requests
Improve our website and understand how visitors use it
Meet our legal, tax, and record-keeping obligations
We will only use your information for the purpose you provided it, or for a directly related purpose you would reasonably expect.
Marketing
If you have enquired with us or engaged us for work, we may occasionally contact you with information about our services. Every marketing email includes an unsubscribe link, and you can ask us to stop at any time by contacting us using the details below. We will action your request promptly.
We do not send marketing messages to people who have not enquired with us.
Who we share your information with
We do not sell, rent, or trade your personal information.
We may share your information with:
Subcontractors and suppliers — only where necessary to complete your job (for example, providing a delivery address to a materials supplier)
Service providers — including our website host, email provider, accounting software, and analytics tools, who process information on our behalf
Professional advisers — such as our accountant or insurer, where required
Government or law enforcement — where we are legally required to disclose information
Some of our service providers may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in a way consistent with this policy.
Cookies and website analytics
Our website uses cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it.
We use:
Essential cookies, which are required for the website to work
Analytics cookies, which help us see which pages are popular and how people find us
[IF RUNNING ADS, KEEP THIS PARAGRAPH — OTHERWISE DELETE:] We may also use advertising cookies from platforms such as Google and Meta, which allow us to show relevant ads to people who have visited our website.
You can disable or delete cookies through your browser settings at any time. Some parts of the site may not work as intended if you do.
How we store and protect your information
We store your information securely using password-protected systems and reputable third-party providers. We limit access to those in our business who need it to do their job.
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep your information for as long as needed to provide our services and to meet our legal and tax record-keeping obligations — generally a minimum of seven years for financial records. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask us to:
Provide a copy of the personal information we hold about you
Correct information that is inaccurate, incomplete, or out of date
Delete your information, where we are not required to keep it
To make a request, contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days. We may need to verify your identity before releasing information.
Third-party links
Our website may link to other websites, such as supplier or manufacturer pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. We take complaints seriously and will investigate and respond to you.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.